RPNow Services & Support

Services & Support

Our objective is to give institutions the services and support they need to deploy RPNow quickly and successfully. We combine RPNow with the unique capabilities of PSI Services to drive value across people, processes, and technology.

Account Management

Every institution has unique requirements. That’s why before you go live with RPNow, PSI provides you with a dedicated account manager to ensure your RPNow rollout is successful. Your account manager will give advice and expertise to help you to extract all the advantages of the RPNow platform and services– so you can be assured of a smooth and seamless online proctoring rollout.

Implementation

Our account managers will help with RPNow setup and administration, train instructors on their day-to-day tasks and troubleshoot as needed.

Targeted communications

Provide communications tailored to stakeholders’ roles about RPNow

Custom Documentation & Videos

Develop customized documentation and videos for your institution’s unique requirements.

Results Reporting & Analytics

View exam results in your LMS, and get reports that help you make data-driven decisions about resources needed to help improved e-learning and assessment delivery.

Education & Training

Whether you prefer in-person training or virtual, our trainers help you and your team flourish by providing custom-crafted training designed for your institution’s needs – and schedules.

Video Review Services

To prevent cheating in today’s e-learning environments, you need the best technology and practices along with highly skilled proctors. The PSI methodology for recruiting, training and monitoring RPNow proctors produces the highest caliber of exam monitoring personnel in the market today. This results in a higher quality and efficient exam proctoring experience – which creates a greater deterrence against cheating – and promotes integrity.

Centrally Located Proctors

All reviewers in central location – with high access security controls

Certified Processes

Each reviewer goes through 4-week training period followed by an assessment / certification. Each reviewer is audited maintaining highest QA

Unmatched Accuracy

Up to 99.5% accuracy

Support

PSI provides world class support for RPNow whenever you need it and resolves issues in quickest possible timeframe. Support is available 24/7 and around the world. PSI support technicians are highly trained specialists on the RPNow platform. If instructors or students have any issues with RPNow, we work with you to troubleshoot the problem and find a quick resolution.

Wherever your program, instructors and students are – we’re ready to help.

World class infrastructure

24 x 7 Call Center

Adjust or scale on the fly

Dedicated team

Lowest cost support to student

Success stories

“We knew PSI would continue to be a great partner to help support the development of this new certification. I don’t think we would have even thought about going anywhere else, because we already have such a great relationship with PSI for test development.”

Amy Grand

Director of Certification and Accreditation, BCEN

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"I would underscore that PSI was consistently committed to meeting our deadlines through the many challenges of a pandemic. It’s impressive how dedicated they were to see the project through and get the job done during a period of unforeseen roadblocks."

Jeff Oboyski

Assistant Commissioner, Licensing, California Department of Real Estate

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"This [hybrid insurance exam] is revolutionary for the insurance industry, both from a regulatory standpoint and for PSI’s online proctoring itself."

Jeff Baughman

Producer Licensing & Oversight Program Manager, WA State OIC

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"We’re growing rapidly, and the partnership with PSI has enabled that to happen."

Grant Aldrich

CEO and Founder, OnlineDegree.com

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"We wanted a partner who can deliver exams anywhere, anytime without someone having to go to a physical testing center. The gap in the market was ‘access’ and PSI was committed to delivering exams in real time, online."

Clyde Seepersad

General Manager of Training & Certification, The Linux Foundation

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"This is an ongoing partnership with PSI which will evolve and improve as we each learn more about our respective markets and skill sets. We are looking to move more of our exams to an anytime, anywhere model. This allows us to continue to put the learner, irrespective of their age, at the center of our plans."

Helen Coleman

Chief Operating Officer, ABRSM

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"I have tremendously enjoyed working with PSI. They have been a very responsive partner, always working to improve the customer experience, innovating at every step. I continue to be impressed by how responsive they are to client needs."

ISACA

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"PSI is always willing to do the right thing. It gives me the confidence I need that they really understand what we as an organization are trying to do and how we want our candidates to feel."

Kristen Thomas

Certification Manager, AACN

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"I think PSI will be at the forefront of emerging technology. As the testing industry has changed over the last 30 years, if you’re not at the forefront you’re not going to survive."

Lori Tinkler

Chief Executive Officer, NBRC

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