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RPNow Services & Support

Services & Support

Our objective is to give institutions the services and support they need to deploy RPNow quickly and successfully. We combine RPNow with the unique capabilities of PSI Services to drive value across people, processes, and technology.

Account Management

Every institution has unique requirements. That’s why before you go live with RPNow, PSI provides you with a dedicated account manager to ensure your RPNow rollout is successful. Your account manager will give advice and expertise to help you to extract all the advantages of the RPNow platform and services– so you can be assured of a smooth and seamless online proctoring rollout.

Implementation

Our account managers will help with RPNow setup and administration, train instructors on their day-to-day tasks and troubleshoot as needed.

Targeted communications

Provide communications tailored to stakeholders’ roles about RPNow

Custom Documentation & Videos

Develop customized documentation and videos for your institution’s unique requirements.

Results Reporting & Analytics

View exam results in your LMS, and get reports that help you make data-driven decisions about resources needed to help improved e-learning and assessment delivery.

Video Review Services

To prevent cheating in today’s e-learning environments, you need the best technology and practices along with highly skilled proctors. The PSI methodology for recruiting, training and monitoring RPNow proctors produces the highest caliber of exam monitoring personnel in the market today. This results in a higher quality and efficient exam proctoring experience – which creates a greater deterrence against cheating – and promotes integrity.

Centrally Located Proctors

All reviewers in central location – with high access security controls

Certified Processes

Each reviewer goes through 4-week training period followed by an assessment / certification. Each reviewer is audited maintaining highest QA

Unmatched Accuracy

Up to 99.5% accuracy

Support

PSI provides world class support for RPNow whenever you need it and resolves issues in quickest possible timeframe. Support is available 24/7 and around the world. PSI support technicians are highly trained specialists on the RPNow platform. If instructors or students have any issues with RPNow, we work with you to troubleshoot the problem and find a quick resolution.

Wherever your program, instructors and students are – we’re ready to help.

World class infrastructure

24 x 7 Call Center

Adjust or scale on the fly

Dedicated team

Lowest cost support to student

Success stories

“We knew PSI would continue to be a great partner to help support the development of this new certification. I don’t think we would have even thought about going anywhere else, because we already have such a great relationship with PSI for test development.”

Amy Grand

Director of Certification and Accreditation, BCEN

Partner with us

Whatever your testing needs, our friendly, experienced team is here to provide guidance and answer your questions.