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PSI Sub-Processors

Sub-Processors

PSI uses certain Sub-Processors to assist in the delivery and support of its products and services. A Sub-Processor is a third party processor contracted by PSI for the purposes of processing client data under a contract, including PSI affiliates. These Sub-processors have or potentially will have access to process data, which may contain personal data, as described in the table below. Please note that not all Sub-processors are used for every product or service PSI offers, their involvement depends on the specific products and services utilized by our clients.

Due Diligence

PSI undertakes a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed sub-processors that will or may have access to or process Data.

Contractual Requirements

PSI requires its sub-processors to satisfy equivalent obligations as those required from PSI (as a Data Processor) as set forth in our Data Processing Agreement (“DPA”).

PSI Sub-Processors Credentialing​

PSI Approved Sub-Processors Credentialing (Version 2.1)

Sub-Processor Name‍‍Integration/Configuration optionsDescription of Services‍‍Privacy Policy‍‍Platform‍‍Data Location‍‍
Ably‍‍OptionalRemote proctoring platform messaging serviceView PolicyRemote ProctoringUnited Kingdom, United States of America
Alpine-CertMetrics‍‍OptionalCandidate management system; operates as partner for most PSI clients, subcontractor for AccentureView PolicyCertificationEuropean Union, United States of America
Amazon Web Services‍‍MandatoryCloud SaaS, PaaS and IaaSView PolicyRemote ProctoringAmazon Web Services, Inc. is located in the United States, and affiliated companies are located throughout the world. Depending on the scope of our interactions with AWS Offerings, personal information may be stored in or accessed from multiple countries, including the United States, EU and UK.
CloudFlare‍‍MandatoryDDoS mitigation, reverse proxying, WAF, DNS and CDN.View PolicyBusiness OperationsEuropean Union, United States of America
CredlyOptionalProvides digital badges to candidatesView PolicyCertificationUnited States of America
Cyxtera/WinonaOptionalOn-premises hostingView PolicyTest DeliveryUnited States of America
Databank (Data Center)OptionalData CenterView PolicyBusiness OperationsUnited States of America
Datamatics‍‍OptionalBusiness Process Operations services for the credentialing businessView PolicyBusiness OperationsPhilippines, India
ForvisOptionalCustomer Relationship Management service used for ticket and incident handlingView PolicyBusiness OperationsEuropean Union, United States of America
Heuristics Solutions‍‍OptionalClients use for license management/certificant databaseView PolicyCertificationUnited States of America
Microsoft‍‍MandatoryHosting services, IAAS, SAAS, PAAS, Data Analytics, Application Monitoring.View PolicyAll ServicesEuropean Union
Microsoft AzureMandatoryCloud hostingView PolicyAll ServicesUnited States of America, European Union
MongoDBMandatoryRemote proctoring platform databaseView PolicyRemote ProctoringMongoDB is a global company with US headquarters in New York City and International headquarters in Dublin. We have offices throughout North America, Europe and the Asia-Pacific region.
NCS PearsonOptionalProvides a Manual Assessment marking solution that integrates with PSI Systems and Services. Human markers are used to mark assessments and upload results.View PolicyBusiness OperationsEuropean Union, United States of America
NetsuiteMandatoryNetsuite provides services related to business finances, operations and customer relationsView PolicyBusiness OperationsUnited States of America
NusoOptionalCsed for certificant databaseView PolicyCertificationEuropean Union, United States of America
QTS Realty Trust, Inc. (Data Center)OptionalQTS provides colocation services for our DR services in ChicagoView PolicyBusiness OperationsUnited States of America
SendGrid, Inc.OptionalAutomated email communication with candidatesView PolicyRemote proctoringUnited States of America
StarTek, Inc.OptionalProvides customer service, improved communication and continued process analysis to enhance our operations.View PolicyBusiness OperationsUnited States, South Africa, Malaysia and India
SupernapOptionalOn-premises hostingView PolicyTest DeliveryUnited States of America
TrueAbility‍‍OptionalPerformance based testing; test driver for several PSI clients; operate as both partner for some clients and subcontractor for othersView PolicyTest DeliveryEuropean Union, United States of America
Twilio‍‍OptionalEmail Relay, Video RecordingView PolicyRemote ProctoringEuropean Union, United States of America
Zendesk‍‍MandatoryTicket Tracking system.View PolicyAll ServicesEuropean Union, United Kingdom, United States of America.

PSI Corporate Processors

PSI Approved Corporate Processors (Version 2.1)

Sub-Processor Name‍‍Description of Services‍‍Privacy Policy‍‍Data Location‍‍
Amazon Web Services‍‍Cloud SaaS, PaaS and IaaSView PolicyAmazon Web Services, Inc. is located in the United States, and affiliated companies are located throughout the world. Depending on the scope of our interactions with AWS Offerings, personal information may be stored in or accessed from multiple countries, including the United States, EU and UK.
Zendesk‍‍Ticket Tracking system.View PolicyEuropean Union, United Kingdom, United States of America.
Microsoft‍‍Hosting services, IAAS, SAAS, PAAS, Data Analytics, Application Monitoring.View PolicyEuropean Union
Salesforce/Pardot‍‍CRM and Marketing SystemView PolicyEuropean Union, United States of America
Proofpoint‍‍Proofpoint Email gateway provides email filtering and quarantine services for inbound/outbound email securityView Privacy Policy
View Trust		United States of America, Germany, The Netherlands
NetSuite‍‍Netsuite provides services related to business finances, operations and customer relations. View PolicyUnited States of America
NICE Ltd.Telephony services provider; call center and technical supportView PolicyUnited States of America

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