Test taker support

• The name used to schedule your appointment must exactly match the name shown on your identification. At a minimum, the identification must be a valid, government-issued ID that shows your name in the English alphabet, your signature, your photograph.
• Your Social Security, or Licencing Authority/Sponsor issued I.D. Number.
• Contact phone numbers – If there is an unexpected event, we will use these numbers to contact you.
• Mailing address – Please provide the address to which you would like your score report or other important information mailed.
• Exam title.
• Eligibility information, if required.
• E-mail address – Once again for contact purposes, this is often the fastest and most effective means of communication. Many licencing authorities or sponsors require e-mail contact information for registration.
• Method of payment if applicable.

For the closest test centre to you, use our simple search function to find locations for your chosen test.

Many test appointments can be cancelled and/or rescheduled through logging in to your account. Typically, we allow you to schedule 1 day prior if space is available and we require 2 business days to reschedule your exam without penalty. Check with your sponsor’s FAQ or Candidate Information Bulletin for your program’s particular rescheduling rules if applicable.

Please note that not all Licencing Authorities/Sponsors require eligibility to take their exam, therefore, you may be able to test immediately. For those programs requiring eligibility, the files are downloaded and test appointment scheduling is available within 24-48 hours of receiving authorization from the licencing authority.

The testing centres’ primary purpose is to administer exams. Candidates should visit our website or contact our Candidate Service Centre to schedule an exam appointment. Test centre staff are not able to schedule appointments for their test centre under any circumstances.

When you go to our website or speak to a representative from our Candidate Service Centre you will be asked to provide your preferred test date. The first available time slot on that date will be offered to you. If your preferred appointment date is not available, you will see available sessions online, and/or a Candidate Service Centre representative will work with you to identify a convenient appointment date.

In rare cases weather or an emergency forces a test centre closure. If this happens you will be contacted by the PSI rescheduling department within 24-48 hours to reschedule your appointment. We apologize for any inconvenience.

Exam sessions are available at least 6 weeks in advance. You will have the best opportunity to schedule your preferred date if you schedule 4-6 weeks prior to your preferred date.

1. No conversing or any other form of communication among candidates is permitted once you enter the examination area.
2. You are prohibited from reproducing, communicating or transmitting any test content in any form for any purpose. Copying or communicating content is a violation of PSI security policy. Either one may result in the disqualification of examination results, may lead to legal action and will be reported to your Licencing Authority/Sponsor.
3. Electronic devices and recording devices of any kind (including but not limited to cell phones, smart watches, smart glasses) are not permitted in PSI testing rooms. A brief security check will be completed by test centre staff to ensure you are not in possession of prohibited devices prior to beginning your test.
4. Personal items are not permitted in the testing room. PSI test centres will provide secure, lockable storage (lockers or locker bags; dependent on location) in which items can be placed. Electronic items must be powered off prior to being placed in the lockable storage locations. If the personal items do not fit into the provided storage (such as a large handbag), you will be asked to return them to your vehicle if applicable.
5. You must present valid, unexpired and acceptable ID(s) in order to take your test. Check your Candidate Information Bulletin or Licencing Authority/Sponsor for the specific rules that apply to your test.
6. PSI requires all employees and test takers to conduct themselves in a professional and courteous manner at all times. Exhibiting abusive behaviour towards a proctor or other candidates will be reported to your Licencing Authority/Sponsor and may result in criminal prosecution.
7. You should arrive to the testing centre 30 minutes prior to your scheduled appointment.
8. Persons not scheduled to take a test are not permitted to wait in the testing centre or surrounding common areas.
9. You may not exit the building or use your cell phone or other electronic devices during the examination.

1. If your sponsor allows Web Delivery as a testing modality, you can schedule and launch your exam right from your home computer. Requirements include a web camera, speakers, microphone, and stable broadband internet connection. Please go through the compatibility check on our scheduling website.
2. If you need assistance during your exam, you should initiate a chat with the online test administrator using the in exam chat tool.
3. No conversing or any other form of communication is permitted once your exam has been released.
4. You are prohibited from reproducing, communicating or transmitting any test content in any form for any purpose. Copying or communicating content is a violation of PSI security policy. Either one may result in the disqualification of examination results, may lead to legal action and will be reported to your Licencing Authority/Sponsor.
5.  With the exception of your testing machine, electronic devices and recording devices of any kind (including but not limited to cell phones, pagers, and cameras) are NOT permitted in secure PSI testing environments.
6. You will be asked to scan the room from which you are testing in prior to launching your exam. If there are notes, drinks, a box of tissues or any such items on your desk, you will be asked to remove them prior to releasing the exam.
7. You must present valid, unexpired and acceptable ID(s) in order to take your test. Check with Sponsor’s or Licencing Authority/Sponsor for the specific rules that apply to your test. Military IDs are not accepted.
8. PSI requires all employees and exam takers to conduct themselves in a professional and courteous manner at all times. Exhibiting abusive behaviour towards a proctor via chat or other candidates will be reported to your Licencing Authority/Sponsor and may result in criminal prosecution.
9. You may connect with our Remote Proctors for testing up to 15 minutes prior to your scheduled start time provided your exam is ready to launch. Your launch button will be enabled when your exam is fully prepared for delivery.
10. You may not exit the camera view or use your cell phone or other electronic devices during the examination.
11. Your hands must be visible to the camera at all times. Talking or mouthing words while testing is prohibited.

Note: Individual Licencing Authority or Sponsor policies may supersede any of these regulations.

For a brief video on PSI Web Delivery Experience, click on the link below:
https://psi.wistia.com/medias/8a2cx6pdg6