Test Taker Support

Test taker support

PSI has test taker support specialists standing by ready to assist you for your exam needs.

Support services available

To provide you with the best support in the shortest time, we have a team of program specific support specialists on hand to help you.

FAQ

1. How do I book a PSI exam?

Please book your test appointments using our simple search function.

2. What information should I be prepared to provide when I book my appointment?

The name used to book your appointment must exactly match the name shown on your identification. At a minimum, the identification must be a valid, government-issued ID that shows your name in the English alphabet, your signature, your photograph.
Your Social Security, or Licencing Authority/Sponsor issued I.D. Number.
Contact phone numbers – If there is an unexpected event, we will use these numbers to contact you.
Mailing address – Please provide the address to which you would like your score report or other important information mailed.
Exam title.
Eligibility information, if required.
E-mail address – Once again for contact purposes, this is often the fastest and most effective means of communication. Many licencing authorities or sponsors require e-mail contact information for registration.
Method of payment if applicable.

3. How can I find out where a test centre is located?

For the closest test centre to you, use our simple search function to find locations for your chosen test.

4. Can I cancel and/or rebook my test appointment via the PSI Website?

Many test appointments can be cancelled and/or rebooked through logging in to your account. Typically, we allow you to book 1 day prior if space is available and we require 2 business days to rebook your exam without penalty. Check with your sponsor’s FAQ or Test Taker Information Bulletin for your program’s particular rescheduling rules if applicable.

5. How long will it take for my eligibility or authorization to test to be downloaded into the system so that I can book an appointment to test?

Please note that not all Licencing Authorities/Sponsors require eligibility to take their exam, therefore, you may be able to test immediately. For those programs requiring eligibility, the files are downloaded and test appointment scheduling is available within 24-48 hours of receiving authorization from the licencing authority.

6. Why would my local test centre tell me that they don't book appointments?

The testing centres’ primary purpose is to administer exams. Test takers should visit our website or contact our Test Taker Service Centre to book an exam appointment. Test centre staff are not able to book appointments for their test centre under any circumstances.

7. How do I obtain the appointment date and time I want to take my exam?

When you go to our website or speak to a representative from our Test Taker Service Centre you will be asked to provide your preferred test date. The first available time slot on that date will be offered to you. If your preferred appointment date is not available, you will see available sessions online, and/or a Test Taker Service Centre representative will work with you to identify a convenient appointment date.

8. If my test centre closes for severe weather or a local emergency, what should I do?

In rare cases weather or an emergency forces a test centre closure. If this happens you will be contacted by the PSI rescheduling department within 24-48 hours to rebook your appointment. We apologize for any inconvenience.

9. How far in advance must you book an exam?

Exam sessions are available at least 6 weeks in advance. You will have the best opportunity to book your preferred date if you book 4-6 weeks prior to your preferred date.

10. PSI test centre regulations - live proctored

No conversing or any other form of communication among test takers is permitted once you enter the examination area.
You are prohibited from reproducing, communicating or transmitting any test content in any form for any purpose. Copying or communicating content is a violation of PSI security policy. Either one may result in the disqualification of examination results, may lead to legal action and will be reported to your Licencing Authority/Sponsor.
Electronic devices and recording devices of any kind (including but not limited to cell phones, smart watches, smart glasses) are not permitted in PSI testing rooms. A brief security check will be completed by test centre staff to ensure you are not in possession of prohibited devices prior to beginning your test.
Personal items are not permitted in the testing room. PSI test centres will provide secure, lockable storage (lockers or locker bags; dependent on location) in which items can be placed. Electronic items must be powered off prior to being placed in the lockable storage locations. If the personal items do not fit into the provided storage (such as a large handbag), you will be asked to return them to your vehicle if applicable.
You must present valid, unexpired and acceptable ID(s) in order to take your test. Check your Test Taker Information Bulletin or Licencing Authority/Sponsor for the specific rules that apply to your test.
PSI requires all employees and test takers to conduct themselves in a professional and courteous manner at all times. Exhibiting abusive behaviour towards a proctor or other test takers will be reported to your Licencing Authority/Sponsor and may result in criminal prosecution.
You should arrive to the testing centre 30 minutes prior to your booked appointment.
Persons not booked to take a test are not permitted to wait in the testing centre or surrounding common areas.
You may not exit the building or use your cell phone or other electronic devices during the examination.

11. PSI web delivery - online proctored

If your sponsor allows Web Delivery as a testing modality, you can book and launch your exam right from your home computer. Requirements include a web camera, speakers, microphone, and stable broadband internet connection. Please go through the compatibility check on our scheduling website.
If you need assistance during your exam, you should initiate a chat with the online test administrator using the in exam chat tool.
No conversing or any other form of communication is permitted once your exam has been released.
You are prohibited from reproducing, communicating or transmitting any test content in any form for any purpose. Copying or communicating content is a violation of PSI security policy. Either one may result in the disqualification of examination results, may lead to legal action and will be reported to your Licencing Authority/Sponsor.
With the exception of your testing machine, electronic devices and recording devices of any kind (including but not limited to cell phones, pagers, and cameras) are NOT permitted in secure PSI testing environments.
You will be asked to scan the room from which you are testing in prior to launching your exam. If there are notes, drinks, a box of tissues or any such items on your desk, you will be asked to remove them prior to releasing the exam.
You must present valid, unexpired and acceptable ID(s) in order to take your test. Check with Sponsor’s or Licencing Authority/Sponsor for the specific rules that apply to your test. Military IDs are not accepted.
PSI requires all employees and exam takers to conduct themselves in a professional and courteous manner at all times. Exhibiting abusive behaviour towards a proctor via chat or other test takers will be reported to your Licencing Authority/Sponsor and may result in criminal prosecution.
You may connect with our Remote Proctors for testing up to 15 minutes prior to your booked start time provided your exam is ready to launch. Your launch button will be enabled when your exam is fully prepared for delivery.
You may not exit the camera view or use your cell phone or other electronic devices during the examination.
Your hands must be visible to the camera at all times. Talking or mouthing words while testing is prohibited.

Note: Individual Licencing Authority or Sponsor policies may supersede any of these regulations.

For a brief video on PSI Web Delivery Experience, click on the link below:
https://psi.wistia.com/medias/8a2cx6pdg6

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Get certified on your terms. Find everything you need to plan, book, and launch your test using PSI Proctoring Platform.

Test taker support

Support services available

FAQ

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